Each person in the class wrote a concept on a post-it and those that related to one another were placed near each other on the whiteboard. Some of the issues that arose included:
- The role of boundary spanners (having a single point of contact)
- Service Level Agreements (SLA's)
- Training (on-site vs offsite, onshore vs. offshore)
- Knowledge transfer
- How as students we are managing our own Partially Distributed Team (PDT) assignments
- Technological infrastructure (importance of having it in place before starting a global project with distributed teams)
- Tools for communication & collaboration
In terms of the article mentioned above some of the main findings and terms that arose from it and that contributed to our discussion on the above include:
1. The sociocognitive acts and communication processes members of distributed work teams use to advance their understandings:
Sensemaking: e.g. observing, reasoning, analyzing, contemplating, anticipating, imagining
Sense giving: attempt to alter and influence the way others think and act, e.g.: descriptions, explanations, signals
Sensedemadinging: actively seeking information, e.g. asking questions,
Sensebreaking: questioning exisiting understandings, e.g. negative criticism, big picture presentations that highlight radically different views from the ones currently existing.
2. The idea of asymmetrics between knowledge and experience:
Both congruence and actionability are needed for this:
Congruence - the term congruence qualifies the relationship between the expectations held and the actions and outcomes produced by different individuals.
Actionability - the capability of members to configure and execute action patterns in a manner coherently ties to someone else's expectations.
No comments:
Post a Comment