- Understanding company context - sharing personal details - opening skype interviews with a personal story from each person.
- Communication (different accents) - Skype - IM box
- Heavy on documentation (need flexibility) - less formal
- Information sharing - each office was designing their own applications and were having problem with compatibility
- Time allocation (difference between those 50% committed and 100% committed)
- Running overtime
- Over engineering
Recommendations:
What they actually did?
- Because of the lack of feature governance; they needed to find a way to reinstate this, which was done by getting rid of requirement centres and establishing a single point of project ownership.
- There was a shift towards large textual information repository
- Got rid of group call with the aim of achieving more one-to-one communication going with individuals at different sites but on the same level.
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