Sunday, 2 February 2014

Skype with Suhas Pathak of Unnat-e SysTech Pvt Ltd & his outsourcing experience

Suhas Pathak is co-founder and director at Unnat-e SysTech Pvt Ltd. This is a small Indian company that has a radical outsourcing model. They specialize in engineering work such as heavy duty software engineering which includes embedding and coding pieces of software for other companies. He graciously took the time to share his knowledge and experience of outsourcing with the class. 

He talked to us about the biggest negatives and advantages of outsourcing for his business. The negatives and difficulties involved loss of control, communication, and training. One of the greatest benefits was the cost savings involved. 

His business model works as follows:
1. Work with outsourcing company
2. Understand the company & local resources
3. Identify opportunities (conducting basic screening)
4. Once accepted they sign agreements
5. Mentoring and coaching is provided for cultural issues (acts like local guardian)
6. Provides hardware and software updates
7. Takes care of payments and taxes

The following table highlights his firms business model movement from an In-sourcing company to a Virtual firm organisation.

   In-sourcing               à      Outsourcing           à          Partnership           à   V – firm org. (Virtual)
Skill ramp-up

Employee motivation
Managing time
Seniority

Human management (local guardian)
Use overlaps
Long-term partnership

Experts at o/o
Local benefits to lifestyle
Flexible capacity

How to establish credibility – personal contacts, reputation, word-of-mouth
½ hr synch-scrum meeting
Client visit 3 – 4 months, needed for mingle, social, team relations

Not a freelance – Groups benefit, legal, tax, skill knowledge, process/practice, relationship management
Don’t mix work-home (has to be watch closely when working at home) Boundaries are important – or else the benefits are gone



Remember social life



Autonomy (for senior people 8+ yrs)



No physical location – fully virtual model

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